1. Right of withdrawal
For purchases made outside our premises (by phone, email, WhatsApp or online), consumers may cancel the purchase within 7 (seven) calendar days of receiving the product, under Article 49 of the Consumer Protection Code. In this case, all amounts paid, including shipping, are refunded in full.
2. Defective products
Claims for defective products may be made within the following periods (Article 26 of the Code):
- 30 days for non-durable products;
- 90 days for durable products, such as electrical supplies, toys, luggage and textiles.
Once the defect is confirmed, it will be fixed within 30 days. If that is not possible, the consumer may choose a replacement, a refund or a proportional price reduction. Products covered by a manufacturer’s warranty are also subject to the terms of that warranty.
3. Exchanges for size, color or model
For in-store purchases, exchanges for preference (size, color or model) are a courtesy offered by LON Comercial and may be requested within 30 days of purchase, upon presentation of the invoice, with the product unused, in its original packaging and with tags attached.
4. General conditions
- The invoice or proof of purchase must be presented;
- The product must include all accessories and manuals;
- Products damaged by misuse, improper installation or accidents are not accepted;
- For hygiene reasons, underwear and personal-use items are only exchanged if defective.
5. Import and export operations
For foreign trade operations and business-to-business (B2B) sales, exchange, return and warranty terms are set out in the commercial proposal or contract for each operation.
6. How to request
Email lon@postarymail.com with the invoice number, the product and the reason for your request. Our team will reply with shipping or pickup instructions.